Can I add personalized elements, like my pet's name or special accessories?
Absolutely! We offer a wide range of customization options, with our professional artists working closely with you throughout the process. For the Layered 3D Pets Painting, you can add festive details such as a Santa hat or Halloween costume—any style you desire. For Classic Felted Pets, we can also include your pet's name with flat wool felt. If you have other customization requests, please contact us.

Can I include my pet's actual fur in the felted product?
Yes, you can—and we encourage it! We can incorporate a small tuft of your pet's fur into the felted artwork. This is a meaningful way to create a lasting keepsake. You will need to cover the shipping cost to Los Angeles (ZIP code 90012), which may add a bit to the overall cost.

What if I can't get the exact pose of my pet that I want for customization?
We can still make it work. While we highly recommend trying to capture your desired pet pose to help our artists replicate your pet's unique spirit, if it isn't possible, we'll work from the materials and descriptions you provide to create the pose you envision.

What is the wait period, and why is it necessary?
Our products are custom-made and require a wait period after payment before production begins. This wait period ensures that we can accommodate all orders in an organized manner and allocate enough time to create each piece with the highest level of craftsmanship. Once your wait period is over, we will notify you that your product is ready to begin production. Thank you for your understanding and patience.

How long does it take to complete the artwork?
Custom handmade products like ours do take time, but rest assured that thanks to our experienced team of artists, our scheduling times are much faster compared to similar companies. We will send you a "Ready to Begin" confirmation email before starting production. Once we begin, the artwork typically takes 3-5 business days to complete.

Can I see photos of the work in progress?
If you are customizing a full-body figure, we will provide a short video clip showing the creation process.

How should I take care of these handcrafted items? Are there any special storage or cleaning methods?
To maintain your custom pet artwork in its best condition, please avoid direct sunlight, humid environments, and high temperatures. For felted wool artwork, use a soft brush to gently clean the surface—avoid using water or chemical cleaners. For acrylic paintings, it’s best to wipe the surface with a soft, dry cloth to maintain its clarity and shine.

Will the wool felt or 3D layered paintings fade or deform over time?
Each wool felt piece is created with thousands of needle felting actions, generating enough friction to ensure a sturdy structure, which makes deformation very unlikely. For 3D layered paintings, the acrylic paint used has excellent adhesion and durability, making it ideal for painting on smooth acrylic surfaces. Once dry, the paint is waterproof and resistant to fading, ensuring a lasting, stable effect. You can be confident in the longevity and durability of both our felted artworks and multi-layer 3D paintings.

Can felted products be repaired if they become damaged or parts fall off?
Felted products are generally quite durable, but in case of accidental damage, we provide repair services for all non-intentional issues. Please contact our customer service team for assistance at any time.

I live in a different region. Can you ship to me?
We offer free shipping within the United States. At this time, we are unable to ship to other countries.

Do you offer a return policy?
Due to the custom nature of our products, we require a 15% deposit once your order is confirmed. If you choose to cancel during the scheduling process, this deposit is non-refundable. We appreciate your understanding, as this helps us manage production timelines effectively for all customers.

Once you receive your custom artwork, we do not offer refunds. However, we work diligently to ensure that the final product matches your design with at least 95% similarity, so you can feel confident in the quality of your unique piece.